Feedback & Suggestions

Last Updated: October 24, 2025

We value your input! Your feedback helps us improve our services and create better experiences for everyone. This page explains how to share your thoughts, suggestions, and ideas with our team.

Why Your Feedback Matters

We Listen to You

Your feedback helps us:

• ✅ Improve Features - Enhance existing functionality based on real usage
• ✅ Fix Issues - Identify and resolve problems quickly
• ✅ Prioritize Development - Focus on what matters most to users
• ✅ Shape Our Roadmap - Plan future features and improvements
• ✅ Enhance User Experience - Create more intuitive and efficient workflows

Our Commitment

We commit to:

• Reading every piece of feedback submitted
• Responding to feedback within 2-3 business days
• Implementing valuable suggestions when possible
• Keeping you updated on feature requests
• Being transparent about our product decisions

Types of Feedback We Welcome

Feature Requests

Have an idea for a new feature?

What to Include

• Description: Clear explanation of the feature
• Use Case: How you would use this feature
• Benefits: Why this would be valuable
• Priority: How important is this to you?
• Alternatives: Current workarounds you're using

Examples

• "Add bulk email export functionality"
• "Integration with [specific tool]"
• "Advanced filtering options for reports"
• "Mobile app for iOS/Android"

Bug Reports

Encountered a problem or error?

What to Include

• Issue: What went wrong?
• Steps to Reproduce: How to recreate the issue
• Expected Behavior: What should have happened
• Actual Behavior: What actually happened
• Environment: Browser, device, operating system
• Screenshots: Visual evidence if applicable

Priority Levels

• 🔴 Critical: Service is down or unusable
• 🟡 High: Major functionality affected
• 🟢 Medium: Minor inconvenience or workaround exists
• ⚪ Low: Cosmetic issue or enhancement

User Experience (UX) Feedback

Share your experience using our platform:

• Navigation and interface suggestions
• Confusing workflows or unclear instructions
• Accessibility improvements
• Performance issues or slow loading
• Design and layout suggestions

Documentation Feedback

Help us improve our documentation:

• Missing information or unclear instructions
• Outdated content or broken links
• Requests for additional guides or tutorials
• Technical accuracy corrections
• Translation or language improvements

General Suggestions

Any other ideas to improve our service:

• Customer support improvements
• Pricing or billing suggestions
• Integration requests
• Training or educational content
• Community features

How to Submit Feedback

Feedback Form (Recommended)

Use our dedicated feedback form for structured submissions:

1. Visit: feedback.pupam.com
2. Select feedback type (Feature/Bug/UX/Documentation/Other)
3. Fill in the required fields
4. Attach screenshots or files if needed
5. Submit and receive confirmation email

Response Time: 2-3 business days

Email Feedback

Send detailed feedback to our team:

Email: feedback@pupam.com

Subject Line Format:

• Feature Request: [FEATURE] Your feature title
• Bug Report: [BUG] Issue description
• UX Feedback: [UX] Your feedback topic
• Documentation: [DOCS] Documentation topic

Response Time: 3-5 business days

In-App Feedback

Submit feedback directly from the platform:

1. Click the Feedback button (bottom-right corner)
2. Choose feedback category
3. Write your message
4. Include screenshot automatically (optional)
5. Submit instantly

Response Time: 1-2 business days

Community Forum

Join discussions and share ideas:

• Forum: community.pupam.com
• Discord: Join our Discord server
• GitHub: github.com/pupam/issues (for technical issues)

Benefits:

• Engage with other users
• Vote on feature requests
• See what others are suggesting
• Get community support

Social Media

Connect with us on social media:

• Twitter/X: @pupam - Quick updates and responses
• LinkedIn: Company Page - Professional feedback
• Facebook: Facebook Page - Community discussions

Note: Social media is best for general feedback, not sensitive issues.

Feedback Process & Timeline

What Happens After You Submit

Acknowledgment (24 hours)

• Automated confirmation email sent
• Ticket number assigned
• Initial review by support team

Review & Categorization (2-3 days)

• Feedback reviewed by relevant team
• Categorized by type and priority
• Similar feedback grouped together
• Assigned to appropriate department

Analysis & Discussion (1-2 weeks)

• Technical feasibility assessment
• Impact and effort estimation
• Team discussion and planning
• Decision on implementation

Response & Update (Varies)

You'll receive updates on:

• ✅ Implemented: Feature added or bug fixed
• 📅 Planned: Scheduled for future release
• 🔍 Under Review: Still being evaluated
• ❌ Not Planned: Won't be implemented (with explanation)

Feature Request Voting

Vote for Features

Help us prioritize by voting on feature requests:

1. Browse Requests: View all submitted feature ideas
2. Vote: Click upvote on features you want
3. Comment: Add your use case or thoughts
4. Follow: Get notified of status updates

Popular Requests

Top-voted features are prioritized for development:

• 🥇 100+ votes: High priority for next quarter
• 🥈 50-99 votes: Medium priority
• 🥉 25-49 votes: Under consideration
• 📊 25 votes: Tracked for future review

View Roadmap

See what we're working on:

• Public Roadmap: roadmap.pupam.com
• Quarterly Updates: Development priorities
• Release Notes: Recently shipped features
• Beta Features: Test upcoming functionality

Feedback Best Practices

Do's ✅

• ✅ Be Specific: Provide detailed, actionable feedback
• ✅ Include Context: Explain your use case and workflow
• ✅ Add Examples: Screenshots, videos, or step-by-step descriptions
• ✅ Stay Constructive: Focus on solutions, not just problems
• ✅ Check Existing Requests: Avoid duplicates by searching first
• ✅ Follow Up: Respond to clarification questions

Don'ts ❌

• ❌ Be Vague: "It doesn't work" isn't helpful
• ❌ Mix Topics: One piece of feedback per submission
• ❌ Include Sensitive Data: Remove passwords, API keys, personal info
• ❌ Demand Features: We appreciate suggestions, not demands
• ❌ Spam: Don't submit the same feedback multiple times
• ❌ Be Disrespectful: Keep feedback professional and courteous

Feedback Examples

Good Feature Request ✅

Title: Export emails to CSV format

Description:
I would like to export my email list to a CSV file with columns for 
email address, name, date added, and status.

Use Case:
I need to create backup copies of my email lists and import them into 
other tools for analysis. Currently, I have to manually copy-paste 
data which is time-consuming for large lists.

Benefits:
- Faster backup and migration process
- Integration with analytics tools
- Better data portability
- Compliance with data export requirements

Priority: High - I need this weekly

Alternatives:
Currently using API to export data, but it requires technical skills.

Good Bug Report ✅

Title: Email preview not loading in Chrome

Description:
When I click on an email in the inbox, the preview pane shows a 
loading spinner but never displays the email content.

Steps to Reproduce:
1. Log in to dashboard
2. Go to Inbox tab
3. Click any email in the list
4. Preview pane shows loading spinner indefinitely

Expected Behavior:
Email content should load within 1-2 seconds

Actual Behavior:
Loading spinner continues indefinitely, email never loads

Environment:
- Browser: Chrome 130.0.6723.92
- OS: macOS Sonoma 14.5
- Screen size: 1920x1080

Screenshots: [Attached]

Workaround:
Opening emails in a new tab works fine, only preview pane is affected.

Recognition & Rewards

Feedback Champions

We recognize valuable contributors:

Rewards for Quality Feedback

• 🏆 Bug Bounty: $50-500 for critical bug reports
• 🎁 Feature Credits: Free month for implemented feature ideas
• 🌟 Community Recognition: Featured in monthly newsletter
• 🎖️ Beta Access: Early access to new features
• 💝 Swag: Company merchandise for top contributors

Hall of Fame

Top feedback contributors are featured:

• Monthly "Feedback MVP" recognition
• Annual "Community Impact Award"
• Special badge on community forum
• Direct line to product team

Feedback FAQs

How long until my feedback gets a response?

• In-app/Form: 1-3 business days
• Email: 3-5 business days
• Community Forum: Variable (community-driven)
• Critical Bugs: Within 24 hours

Will my feature request be implemented?

We evaluate all requests based on:

• User demand (voting and requests)
• Technical feasibility
• Business impact and value
• Resource availability
• Strategic alignment

Not all requests can be implemented, but all are considered.

Can I get updates on my feedback?

Yes! You can:

• Check your feedback ticket status
• Subscribe to updates via email
• Follow feature requests in the roadmap
• Join community discussions

What if I have confidential feedback?

Contact us directly:

• Email: confidential@pupam.com
• Encrypted Contact: Use our PGP key
• Direct Meeting: Schedule a call with product team

Can I submit anonymous feedback?

Yes, anonymous feedback is welcome:

• Use the feedback form without login
• We won't require identifying information
• However, we can't follow up or send updates

Recent Improvements from User Feedback

Features We've Shipped

Thanks to your feedback, we've recently launched:

Q3 2025

• ✅ Bulk Actions - Manage multiple items at once (requested by 234 users)
• ✅ Dark Mode - Reduce eye strain (requested by 456 users)
• ✅ Advanced Search - Filter and find anything quickly (requested by 189 users)
• ✅ Email Templates - Save and reuse common emails (requested by 321 users)

Q2 2025

• ✅ Two-Factor Authentication - Enhanced security (requested by 567 users)
• ✅ Mobile Responsive Design - Better mobile experience (requested by 892 users)
• ✅ API Documentation - Comprehensive API guides (requested by 123 users)

Q1 2025

• ✅ Performance Improvements - 50% faster page loads (reported by users)
• ✅ Accessibility Enhancements - WCAG 2.1 AA compliance (user suggestions)
• ✅ Keyboard Shortcuts - Power user productivity (requested by 78 users)

Stay Updated

Subscribe to Updates

Get notified about:

• New features and improvements
• Bug fixes and security updates
• Feedback implementation status
• Product roadmap changes
• Community highlights

Subscribe: newsletter.pupam.com

Release Notes

View detailed release notes:

• Changelog: changelog.pupam.com
• What's New: In-app announcements
• Product Blog: Deep dives into new features

Thank You

Your feedback is invaluable to us. Every suggestion, bug report, and idea helps us build a better product for everyone.

Contact Our Product Team

Have questions about feedback?

Email: product@pupam.com
Schedule a Call: Book a feedback session
Join Beta Program: Apply to become a beta tester

Remember: Great products are built with great feedback. We're listening, and we appreciate you taking the time to help us improve! 🚀