Payment Guidelines
We offer multiple secure payment methods to make it easy for you to pay for Pupam services. Choose the option that works best for you.
Available Payment Methods
We accept the following payment methods:
- PayPal - Fast and secure online payments
- Wire Transfer - Direct bank transfers for larger amounts
- USDT (Tether) - Cryptocurrency payments via multiple networks
PayPal Payment
How to Pay with PayPal
PayPal is our recommended payment method for quick and secure transactions.
Step 1: Select PayPal at Checkout
- During the checkout process, select PayPal as your payment method
- You'll be redirected to PayPal's secure payment page
- Log in to your PayPal account or pay as a guest
Step 2: Complete Payment
- Review the payment amount and details
- Confirm the payment using your PayPal balance, linked bank account, or credit card
- You'll receive an instant confirmation
PayPal Details
- Processing Time: Instant
- Fees: PayPal processing fees may apply (typically 2.9% + $0.30)
- Supported Currencies: USD, EUR, GBP, and 25+ other currencies
- Payment Limits: Up to $10,000 per transaction (verified accounts)
What You Need
- Active PayPal account (or pay as guest with credit/debit card)
- Verified email address
- Valid payment method linked to PayPal
After Payment
- Instant confirmation email sent to your registered email
- Account activated immediately
- Invoice available in your Pupam dashboard
Wire Transfer Payment
How to Pay via Wire Transfer
Wire transfer is ideal for larger payments and international transactions.
Step 1: Request Wire Transfer Details
- Contact our billing team at billing@pupam.com
- Include your invoice number or order reference
- We'll send you our bank account details within 1 business day
Step 2: Initiate the Transfer
Use the following details to initiate your wire transfer:
Bank Information:
Bank Name: First National Bank
Account Name: Pupam Inc.
Account Number: [Provided upon request]
Routing Number (ACH): [Provided upon request]
SWIFT/BIC Code: [Provided upon request]
Bank Address: [Provided upon request]
Step 3: Include Payment Reference
Important: Always include your invoice number or order reference in the transfer memo/description.
Example reference: PUPAM-INV-2025-001234
Step 4: Send Transfer Confirmation
After initiating the transfer:
- Send the transfer receipt/confirmation to billing@pupam.com
- Include your invoice number and transfer date
- We'll confirm receipt within 1-2 business days
Wire Transfer Details
- Processing Time: 1-5 business days (depending on country)
- Fees: Bank transfer fees may apply (varies by bank)
- Supported Currencies: USD, EUR, GBP
- Payment Limits: No maximum limit
- Minimum Amount: $500 recommended due to transfer fees
Required Information
- Invoice number or order reference
- Your full name/company name
- Billing address
- Contact email and phone number
Important Notes
- International transfers may take 3-5 business days
- Some banks charge intermediary fees
- Exchange rates apply for foreign currency transfers
- Keep your transfer receipt for records
USDT (Tether) Payment
How to Pay with USDT Cryptocurrency
We accept USDT payments on multiple blockchain networks for fast, secure, and low-fee transactions.
Supported Networks
We accept USDT on the following networks:
- TRC20 (Tron) - Recommended (lowest fees)
- ERC20 (Ethereum) - Standard option
- BEP20 (Binance Smart Chain) - Low fees alternative
Step 1: Request USDT Payment Details
- Contact our billing team at crypto@pupam.com
- Provide your invoice number
- Specify your preferred network (TRC20/ERC20/BEP20)
- We'll send you the wallet address and payment amount
Step 2: Send USDT Payment
IMPORTANT: Always verify the network before sending!
TRC20 (Tron) - Recommended
Network: TRC20 (Tron)
Wallet Address: [Provided upon request]
Currency: USDT (Tether)
Minimum: 10 USDT
Fees: ~1-2 USDT
ERC20 (Ethereum)
Network: ERC20 (Ethereum)
Wallet Address: [Provided upon request]
Currency: USDT (Tether)
Minimum: 50 USDT
Fees: ~5-20 USDT (varies with gas prices)
BEP20 (Binance Smart Chain)
Network: BEP20 (BSC)
Wallet Address: [Provided upon request]
Currency: USDT (Tether)
Minimum: 10 USDT
Fees: ~0.5-1 USDT
Step 3: Submit Transaction Details
After sending the payment:
- Copy the transaction hash (TXID)
- Email crypto@pupam.com with:
- Transaction hash
- Network used (TRC20/ERC20/BEP20)
- Invoice number
- Sending wallet address
Step 4: Wait for Confirmation
- TRC20: 1-5 minutes (1 confirmation required)
- ERC20: 5-15 minutes (12 confirmations required)
- BEP20: 1-5 minutes (15 confirmations required)
USDT Payment Details
- Processing Time: 5-30 minutes after blockchain confirmations
- Fees: Network fees only (paid by sender)
- Exchange Rate: Based on current market rate at time of payment
- Payment Limits: No maximum limit
- Minimum Amount: 10 USDT (TRC20/BEP20), 50 USDT (ERC20)
Security Checklist
Before sending USDT, always verify:
- ✅ Correct wallet address (double-check each character)
- ✅ Correct network selected (TRC20/ERC20/BEP20)
- ✅ Sufficient balance + network fees in your wallet
- ✅ You're sending USDT (not another token)
- ✅ Wallet address matches the one provided by email
Common Mistakes to Avoid
- ❌ Sending to wrong network - Funds may be lost!
- ❌ Incorrect wallet address - Always copy/paste, never type manually
- ❌ Sending different tokens - Only send USDT, not BTC, ETH, or other tokens
- ❌ Insufficient gas fees - Ensure you have enough for network fees
- ❌ Not including reference - Always email transaction details
After Payment Confirmation
Once we confirm your USDT payment:
- Account activated within 30 minutes
- Confirmation email sent
- Invoice marked as paid in your dashboard
- Receipt available for download
Payment Comparison
Compare all payment methods side-by-side:
| Feature | PayPal | Wire Transfer | USDT |
|---|---|---|---|
| Speed | Instant | 1-5 days | 5-30 minutes |
| Fees | 2.9% + $0.30 | $15-50 | $0.50-20 |
| Min Amount | $1 | $500 | $10-50 |
| Best For | Quick payments | Large amounts | Crypto users |
| Refundable | Yes | Yes | No† |
| Currency | Multi-currency | Multi-currency | USD equivalent |
† Cryptocurrency payments are generally non-refundable due to blockchain immutability.
Refund Policy
PayPal & Wire Transfer
- Refunds processed within 5-10 business days
- Original payment method used
- Service fees non-refundable after 14 days
USDT Payments
- Non-refundable due to blockchain nature
- Exceptions made on case-by-case basis
- Contact support immediately if issues occur
Payment Support
Need Help?
Our payment support team is here to assist you:
Email Support
- General: billing@pupam.com
- Crypto: crypto@pupam.com
- Urgent: support@pupam.com
Response Times
- PayPal issues: Within 2 hours
- Wire transfer queries: Within 24 hours
- USDT support: Within 1 hour
Phone Support
- Hours: Monday-Friday, 9 AM - 6 PM PST
Frequently Asked Questions
PayPal Questions
Q: Can I pay without a PayPal account? A: Yes, you can pay as a guest using a credit or debit card.
Q: Are there any additional fees? A: PayPal's standard processing fees apply. We don't charge extra.
Q: How long does it take to activate my account? A: Instantly after payment confirmation.
Wire Transfer Questions
Q: What if my bank charges a transfer fee? A: Transfer fees are the responsibility of the sender. Ensure you send the full invoice amount.
Q: Can I pay in my local currency? A: Yes, but exchange rates and conversion fees may apply.
Q: How do I know you received my payment? A: We'll send a confirmation email within 1-2 business days of receiving the transfer.
USDT Questions
Q: Which network should I use? A: TRC20 (Tron) is recommended for lowest fees and fastest confirmation.
Q: What if I send to the wrong network? A: Contact crypto@pupam.com immediately. Recovery may be possible but not guaranteed.
Q: Do you accept other cryptocurrencies? A: Currently, we only accept USDT. Contact us for special arrangements.
Q: What's the current exchange rate? A: We use the market rate at the time of payment. Contact us for a quote.
Q: Can I get a refund in USDT? A: USDT payments are generally non-refundable due to blockchain immutability.
Security & Privacy
We Protect Your Data
- All payment information is encrypted using SSL/TLS
- PCI DSS compliant payment processing
- No credit card information stored on our servers
- Regular security audits and compliance checks
Your Privacy Matters
- Payment details never shared with third parties
- Blockchain transactions are pseudonymous
- Bank details kept confidential and secure
- Read our Privacy Policy for more information
Still Have Questions?
If you need assistance with payments or have questions not covered in this guide:
- 📧 Email: billing@pupam.com
- 💬 Live Chat: Available on our website 24/7
- 🎫 Support Ticket: Create a ticket in your dashboard
Last Updated: October 24, 2025