PUPAM Agent Policy
Last Updated: October 24, 2025
Official guidelines for PUPAM authorized agents, resellers, and partners. Build your business with our trusted email hosting and domain services.
Overview
What is the PUPAM Agent Program?
A business partnership program that allows qualified individuals and organizations to resell PUPAM services under their own brand while earning competitive commissions and accessing exclusive benefits.
Program Types:
1. Authorized Reseller
- Resell PUPAM services
- Use own branding
- Direct customer management
- Commission-based earnings
2. White Label Partner
- Full brand customization
- Private label solution
- Custom pricing control
- Enhanced support access
3. Referral Agent
- Send referrals to PUPAM
- Earn commission per sale
- No technical management
- Passive income model
Eligibility Requirements
Who Can Become an Agent?
Individual Requirements:
- ✅ Age 18+ (or legal age in jurisdiction)
- ✅ Valid business registration or tax ID
- ✅ Professional email address
- ✅ Bank account for payments
- ✅ Clean credit history
- ✅ No conflict of interest
Company Requirements:
- ✅ Registered business entity
- ✅ Minimum 1 year in operation (preferred)
- ✅ Business license/registration
- ✅ Tax compliance certificate
- ✅ Professional business address
- ✅ Dedicated support team (for White Label)
Technical Requirements:
- ✅ Basic understanding of email hosting
- ✅ Domain knowledge (DNS, MX records)
- ✅ Customer service capability
- ✅ Technical support capacity
- ✅ Billing system (or willingness to implement)
Financial Requirements:
- ✅ Initial deposit: $500-$2,000 (tier-dependent)
- ✅ Minimum monthly commitment (see tiers)
- ✅ Valid payment method on file
- ✅ Ability to prepay services
Agent Tiers
Bronze Tier (Entry Level)
Requirements:
- Initial deposit: $500
- Minimum monthly sales: $100
- No minimum customer count
Benefits:
- ✅ 15% commission on all sales
- ✅ Basic reseller dashboard access
- ✅ Email support (24-48 hour response)
- ✅ Monthly payment cycle
- ✅ Access to marketing materials
- ✅ Agent training resources
Ideal For:
- New agents testing the market
- Small businesses
- Side business ventures
- Individual entrepreneurs
Silver Tier (Professional)
Requirements:
- Initial deposit: $1,000
- Minimum monthly sales: $500
- Minimum 20 active customers
- 3 months as Bronze (or waived with revenue proof)
Benefits:
- ✅ 20% commission on all sales
- ✅ Priority email & phone support
- ✅ Bi-weekly payment cycle
- ✅ Custom subdomain (yourbrand.pupam.com)
- ✅ Co-branded marketing materials
- ✅ Quarterly business review
- ✅ Volume discounts on services
- ✅ Early access to new features
Ideal For:
- Growing agencies
- Established IT consultants
- Web hosting companies
- MSPs (Managed Service Providers)
Gold Tier (Enterprise)
Requirements:
- Initial deposit: $2,000
- Minimum monthly sales: $2,000
- Minimum 50 active customers
- 6 months as Silver (or waived with revenue proof)
Benefits:
- ✅ 25% commission on all sales
- ✅ Priority support (2-hour response)
- ✅ Weekly payment cycle
- ✅ Full white label capability
- ✅ Custom branding on all platforms
- ✅ Dedicated account manager
- ✅ API access for automation
- ✅ Maximum volume discounts
- ✅ Custom pricing flexibility
- ✅ Marketing development fund
- ✅ Joint marketing opportunities
Ideal For:
- Large agencies
- Enterprise IT firms
- Telecom companies
- Major web hosts
Platinum Tier (Strategic Partner)
Requirements:
- Initial deposit: Negotiable
- Minimum monthly sales: $10,000+
- Minimum 200 active customers
- Strategic business alignment
Benefits:
- ✅ 30% commission + performance bonuses
- ✅ 24/7 dedicated support hotline
- ✅ Daily or custom payment cycle
- ✅ Complete white label solution
- ✅ Private infrastructure options
- ✅ Executive relationship manager
- ✅ Full API and integration support
- ✅ Custom feature development consideration
- ✅ Revenue sharing opportunities
- ✅ Co-investment programs
- ✅ International expansion support
Ideal For:
- Strategic partners
- National telecom providers
- Major hosting conglomerates
- International distributors
Commission Structure
Standard Commission Rates
By Tier:
Bronze: 15% recurring commission
Silver: 20% recurring commission
Gold: 25% recurring commission
Platinum: 30% recurring commission + bonuses
Recurring Revenue:
- Commission paid on all monthly recurring revenue
- Lifetime commission (as long as customer remains active)
- Commission on renewals
- Commission on upgrades/add-ons
Commission Examples
Bronze Agent (15%):
Customer 1: Email Plan ($10/mo) → $1.50/mo commission
Customer 2: Domain + Email ($25/mo) → $3.75/mo commission
Customer 3: Business Plan ($50/mo) → $7.50/mo commission
──────────────────────────────────────────────────────
10 Customers Average $30/mo → $45/mo recurring income
50 Customers Average $30/mo → $225/mo recurring income
Silver Agent (20%):
Customer Portfolio: 50 active customers
Average Revenue: $40/mo per customer
Total Monthly Revenue: $2,000
Your Commission: $400/mo
Annual Commission: $4,800
Gold Agent (25%):
Customer Portfolio: 100 active customers
Average Revenue: $50/mo per customer
Total Monthly Revenue: $5,000
Your Commission: $1,250/mo
Annual Commission: $15,000
Platinum Agent (30% + bonuses):
Customer Portfolio: 300 active customers
Average Revenue: $60/mo per customer
Total Monthly Revenue: $18,000
Base Commission: $5,400/mo
Performance Bonus: $600/mo (10% bonus on >$15k)
Total Commission: $6,000/mo
Annual Commission: $72,000
Bonus Opportunities
Volume Bonuses:
Monthly Sales | Bonus
──────────────────|───────
$5,000 - $9,999 | +5%
$10,000 - $19,999 | +10%
$20,000 - $49,999 | +15%
$50,000+ | +20%
Growth Bonuses:
New Customer Growth | Bonus
───────────────────|───────
10+ new/month | $100
25+ new/month | $300
50+ new/month | $750
100+ new/month | $2,000
Retention Bonuses:
Customer Retention Rate | Monthly Bonus
───────────────────────|──────────────
95-97% | +$100
97-99% | +$250
99%+ | +$500
Services Available for Resale
Email Hosting Plans
Basic Email
- Cost to Agent: $6/month
- Suggested Retail: $10/month
- Your Margin: $4 (or commission %)
Business Email
- Cost to Agent: $15/month
- Suggested Retail: $25/month
- Your Margin: $10 (or commission %)
Enterprise Email
- Cost to Agent: $36/month
- Suggested Retail: $60/month
- Your Margin: $24 (or commission %)
Domain Services
Domain Registration
- Cost to Agent: $10.99/year
- Suggested Retail: $14.99-19.99/year
- Your Margin: $4-9/year
Domain Transfer
- Cost to Agent: $10.99/year
- Suggested Retail: $14.99-19.99/year
- Your Margin: $4-9/year
Premium Domains
- Variable pricing
- Markup negotiable
- Custom margin structure
Add-On Services
SSL Certificates
- Cost: $30-200/year
- Retail: $50-300/year
- Commission: Standard tier %
Email Security
- Anti-spam/Anti-virus
- Advanced threat protection
- Email encryption
Backup Services
- Email archiving
- Cloud backup
- Disaster recovery
Website Hosting
- Shared hosting
- VPS hosting
- Dedicated servers
Agent Responsibilities
Customer Management
Required:
- ✅ First-line customer support
- ✅ Billing and invoicing
- ✅ Account provisioning
- ✅ Relationship management
- ✅ Service renewals
- ✅ Upselling opportunities
Best Practices:
- Respond to inquiries within 24 hours
- Maintain professional communication
- Keep accurate customer records
- Regular follow-up and engagement
- Proactive renewal reminders
Technical Support
Level 1 Support (Agent Handles):
- Email client configuration
- Basic DNS questions
- Password resets
- Account access issues
- General product questions
Level 2+ Support (PUPAM Handles):
- Server-level issues
- Complex DNS problems
- Security incidents
- System outages
- Advanced troubleshooting
Escalation Process:
- Attempt basic troubleshooting
- Check knowledge base
- Submit support ticket to PUPAM
- Include detailed information
- Follow up with customer
Compliance Requirements
Must Comply With:
- ✅ PUPAM Terms of Service
- ✅ Acceptable Use Policy
- ✅ Local business regulations
- ✅ Data protection laws (GDPR, etc.)
- ✅ Anti-spam regulations
- ✅ Consumer protection laws
Prohibited:
- ❌ Misrepresenting PUPAM services
- ❌ Unauthorized use of PUPAM branding
- ❌ Competing directly with PUPAM
- ❌ Sharing confidential information
- ❌ Accepting high-risk customers
- ❌ Violating pricing policies
White Label Options
What is White Labeling?
Full customization of PUPAM services under your brand, making it appear as your own service.
Available At:
- Gold Tier and above
- Additional setup fee: $500-2,000 (one-time)
- Monthly minimum: $2,000+ in sales
Customization Options
Branding:
- ✅ Your company name
- ✅ Your logo throughout platform
- ✅ Custom color scheme
- ✅ Custom domain (yourhost.com)
- ✅ Branded email templates
- ✅ Custom login page
Customer Portal:
- ✅ White-labeled control panel
- ✅ Your branding on webmail
- ✅ Custom welcome emails
- ✅ Branded mobile apps (Platinum)
- ✅ Custom documentation
Communication:
- ✅ All emails from your domain
- ✅ Your company in email signatures
- ✅ Branded invoices
- ✅ Custom support documentation
Technical:
- ✅ Custom nameservers (ns1.yourcompany.com)
- ✅ Branded DNS management
- ✅ API access with your credentials
- ✅ Custom SMTP servers
White Label Pricing
Gold Tier White Label:
- Setup Fee: $500
- Monthly Minimum: $2,000 in sales
- Includes: Basic branding, custom domain, branded portal
Platinum White Label:
- Setup Fee: $2,000
- Monthly Minimum: $10,000 in sales
- Includes: Complete branding, mobile apps, private infrastructure
Marketing & Sales Support
Marketing Materials Provided
Digital Assets:
- ✅ Logo files (various formats)
- ✅ Product brochures (PDF)
- ✅ Email templates
- ✅ Social media graphics
- ✅ Banner ads (various sizes)
- ✅ Landing page templates
Physical Materials (Gold+):
- ✅ Printed brochures
- ✅ Business cards
- ✅ Trade show materials
- ✅ Product catalogs
Content:
- ✅ Product descriptions
- ✅ Feature comparison charts
- ✅ Case studies
- ✅ Blog post templates
- ✅ Video tutorials
Co-Marketing Opportunities
Silver Tier+:
- Joint webinars
- Co-authored content
- Newsletter features
- Social media mentions
Gold Tier+:
- Marketing development funds (MDF)
- Trade show support
- Event sponsorship
- Custom campaign development
Platinum Tier:
- Dedicated marketing manager
- Custom campaign budgets
- PR and media opportunities
- Joint product launches
Sales Tools
Provided Resources:
- ✅ Pricing calculators
- ✅ ROI comparison tools
- ✅ Proposal templates
- ✅ Sales scripts
- ✅ Objection handlers
- ✅ Competitive analysis
- ✅ Migration guides
CRM Integration:
- API for customer data
- Automated provisioning
- Usage reporting
- Commission tracking
Training & Certification
Initial Training (Required)
Onboarding Program:
- Duration: 2-4 weeks
- Format: Online self-paced + live sessions
- Topics:
- PUPAM product overview
- Technical fundamentals
- Sales strategies
- Support procedures
- Billing and administration
- Partner portal usage
Certification Exam:
- 50 questions
- 80% passing score
- Unlimited retakes
- Certificate upon completion
Ongoing Education
Monthly Webinars:
- Product updates
- New feature training
- Best practices
- Q&A sessions
Knowledge Base:
- 24/7 access
- Video tutorials
- Documentation
- Troubleshooting guides
Advanced Training (Gold+):
- Technical deep dives
- API integration training
- Advanced troubleshooting
- Business development strategies
Certification Levels
PUPAM Certified Agent:
- Basic product knowledge
- Sales fundamentals
- Support basics
PUPAM Advanced Partner:
- Technical expertise
- Advanced troubleshooting
- Migration specialist
PUPAM Master Partner:
- Expert-level knowledge
- API and automation
- Strategic consulting
Payment Terms
Payment Schedule
By Tier:
Bronze: Monthly (Net 30)
Silver: Bi-weekly (Net 15)
Gold: Weekly (Net 7)
Platinum: Custom (Daily-Weekly available)
Payment Methods
Commission Payments:
- ✅ Direct bank transfer (ACH/Wire)
- ✅ PayPal (fees may apply)
- ✅ Check (selected regions)
- ✅ Cryptocurrency (Platinum only)
Minimum Payout:
- $50 minimum balance
- Below minimum rolls to next cycle
- No maximum limit
Invoice & Billing
For Services Purchased:
- Prepaid monthly or annual plans
- Credit terms for qualified agents
- Automatic billing available
- Volume discounts applied automatically
Example Statement:
Agent: ABC Hosting Solutions (Gold Tier)
Period: October 1-31, 2025
Revenue Generated: $5,280
Commission Rate: 25%
Gross Commission: $1,320
Volume Bonus (5%): $66
──────────────────────────
Total Earnings: $1,386
Previous Balance: $240
Total Payout: $1,626
Payment Date: November 7, 2025
Payment Method: Bank Transfer
Support & Resources
Agent Support Channels
Technical Support:
- Email: agent-support@pupam.com
- Phone: +1 (555) AGENT-SUP
- Priority ticket system
- Response SLA by tier
Sales Support:
- Email: agent-sales@pupam.com
- Phone: +1 (555) AGENT-SAL
- Pre-sales assistance
- Deal registration
Account Management:
- Dedicated manager (Gold+)
- Email: agents@pupam.com
- Quarterly business reviews
- Strategic planning
Partner Portal
Dashboard Features:
- Real-time commission tracking
- Customer management
- Service provisioning
- Billing and invoicing
- Marketing resources
- Support ticket system
- Performance analytics
Reports Available:
- Sales reports
- Commission statements
- Customer activity
- Service usage
- Renewal forecasting
- Growth metrics
Application Process
How to Apply
Step 1: Submit Application
- Visit: pupam.com/become-agent
- Complete application form
- Provide business documentation
- Submit for review
Step 2: Application Review
- Review period: 3-5 business days
- Background check
- Credit check (if applicable)
- Business verification
Step 3: Interview
- Phone or video interview
- Discuss business goals
- Review program fit
- Answer questions
Step 4: Agreement
- Review agent agreement
- Sign electronically
- Initial deposit
- Account activation
Step 5: Onboarding
- Access training materials
- Complete certification
- Set up partner portal
- Launch partnership!
Required Documents
For Individuals:
- Government-issued ID
- Tax ID or SSN
- Bank account information
- Business plan (optional but recommended)
For Companies:
- Business registration certificate
- Tax compliance certificate
- Business license
- Bank account information
- Company profile
- Reference letters (2-3)
Timeline
Application Submission → Review (3-5 days) → Interview (2-3 days)
→ Agreement (1-2 days) → Onboarding (2-4 weeks) → Launch
Total: 2-6 weeks from application to first sale
Terms & Conditions
Agreement Term
Initial Term:
- 1 year minimum commitment
- Auto-renewal annually
- 30-day cancellation notice required
Early Termination:
- Possible with 90-day notice
- May forfeit pending commissions
- Customer transition required
Pricing Policy
Must Follow:
- Minimum advertised pricing (MAP)
- No underpricing to damage market
- Transparent pricing to customers
- No deceptive pricing practices
Suggested Retail Pricing:
- Provided by PUPAM
- Can price higher (not lower than MAP)
- Bundle pricing allowed
- Promotional pricing pre-approved
Intellectual Property
You May:
- Use PUPAM logos in marketing
- Reference PUPAM in proposals
- Claim authorized agent status
You May Not:
- Register PUPAM trademarks
- Create similar branding
- Use PUPAM IP beyond agreement
- Claim ownership of PUPAM products
Confidentiality
Confidential Information:
- Pricing structures
- Technical architecture
- Business strategies
- Customer data
- Proprietary systems
Protection Required:
- Non-disclosure during term
- Non-disclosure for 2 years after
- Secure data handling
- Limited access to need-to-know
Termination Conditions
PUPAM May Terminate If:
- Violation of terms
- Fraudulent activity
- Consistent poor performance
- Legal/regulatory issues
- Damage to PUPAM reputation
You May Terminate:
- With 90-day notice
- After fulfilling minimum term
- By mutual agreement
Upon Termination:
- Customer transition plan
- Final commission payment
- Return confidential materials
- Cease use of PUPAM branding
Frequently Asked Questions
Can I be an agent if I'm already reselling another service?
Yes! Many successful agents offer multiple services. However, you cannot represent direct competitors simultaneously.
Do I need technical expertise?
Basic understanding is required. PUPAM provides training and handles complex technical issues. You manage customer relationships; we handle infrastructure.
How long until I receive my first commission?
Commissions are calculated at the end of each billing cycle and paid according to your tier schedule. Bronze agents receive monthly payments, while higher tiers receive more frequent payments.
Can I upgrade my tier?
Yes! Once you meet the requirements for a higher tier, submit a request through the partner portal. Upgrades are typically processed within 5 business days.
What happens to my commissions if a customer cancels?
You receive commission for the period the customer was active. No commission is paid on refunded or cancelled services.
Can I white label without reaching Gold tier?
Custom arrangements may be possible for agents with proven sales history. Contact your account manager to discuss options.
Do I need to carry inventory?
No! PUPAM is a cloud service. All services are provisioned instantly online. No physical inventory required.
Can I operate internationally?
Yes, with approval. Some restrictions apply based on local regulations. International agents must comply with local laws and PUPAM's global policies.
What if I have a customer PUPAM can't support?
Submit a request to agent-support. For unique requirements, custom solutions may be developed for Platinum partners.
Can I sell at a discount?
You control your retail pricing (above MAP). You can offer promotional discounts, but sustained below-MAP pricing violates the agreement.
Success Stories
Case Study: TechFlow Solutions
Background:
- Started: Bronze tier, 2023
- Industry: IT consulting
- Location: California, USA
Growth:
Year 1: 15 customers, $450/mo commission
Year 2: 65 customers, $2,100/mo commission (Silver tier)
Year 3: 180 customers, $7,200/mo commission (Gold tier)
Keys to Success:
- Bundled email with existing IT services
- Excellent customer service
- Proactive upselling
- Strong customer retention
Quote: "PUPAM's agent program transformed our recurring revenue. The support team is fantastic, and our customers love the service." - Sarah Chen, TechFlow Solutions
Get Started Today
Ready to Become an Agent?
Apply Now:
- Visit: pupam.com/become-agent
- Email: agents@pupam.com
- Phone: +1 (555) AGENT-NOW
Questions?
- Schedule consultation call
- Request information packet
- Speak with current agents
Next Steps:
- Complete online application
- Submit documentation
- Schedule interview
- Sign agreement
- Begin training
- Launch your business!
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