Report Abuse

Last Updated: October 24, 2025

We are committed to maintaining a safe, secure, and trustworthy platform. If you've encountered abuse, violations, or suspicious activity, please report it immediately. This page explains how to report various types of abuse and what happens after you submit a report.

Our Commitment to Safety

Zero Tolerance Policy

We have zero tolerance for:

• ❌ Spam and Malicious Content - Unsolicited messages, phishing, malware
• ❌ Harassment and Threats - Bullying, intimidation, violent threats
• ❌ Fraud and Scams - Deceptive practices, financial fraud
• ❌ Illegal Activities - Criminal conduct, illegal content
• ❌ Privacy Violations - Unauthorized data sharing, doxxing
• ❌ Account Abuse - Unauthorized access, credential theft
• ❌ Hate Speech - Discrimination, hateful content

Quick Response

Our Trust & Safety team:

• ✅ Reviews reports within 24 hours
• ✅ Takes immediate action on critical issues
• ✅ Investigates thoroughly and fairly
• ✅ Protects reporter confidentiality
• ✅ Implements preventive measures
• ✅ Coordinates with law enforcement when necessary

Types of Abuse to Report

Spam and Malicious Content

Email Spam

Report if you receive:

• Unsolicited bulk emails
• Marketing messages without consent
• Emails after unsubscribing
• Deceptive subject lines
• Misleading sender information

Malware and Phishing

Report suspicious content:

• Phishing attempts impersonating our service
• Links to malicious websites
• Attachments containing malware
• Fake login pages
• Social engineering attempts

⚠️ Warning Signs:

• Urgent requests for credentials
• Suspicious sender addresses
• Grammar or spelling errors
• Mismatched URLs
• Unexpected attachments

Harassment and Abusive Behavior

Personal Harassment

Report incidents of:

• Repeated unwanted contact
• Threatening or intimidating messages
• Cyberbullying or online harassment
• Doxxing (sharing private information)
• Impersonation or identity theft

Hate Speech

Report content containing:

• Discrimination based on race, ethnicity, religion
• Gender-based harassment or threats
• LGBTQ+ targeted abuse
• Disability-based discrimination
• Age-based harassment

Fraudulent Activity

Financial Fraud

Report suspected fraud:

• Payment scams or fake invoices
• Unauthorized charges
• Phishing for financial information
• Cryptocurrency scams
• Money laundering attempts

Service Abuse

Report misuse of services:

• Account sharing or reselling
• Unauthorized commercial use
• Bot or automated abuse
• Resource exploitation
• Terms of service violations

Security Issues

Account Compromise

Report if you suspect:

• Unauthorized account access
• Stolen credentials being used
• Suspicious login activity
• Account takeover attempts
• Compromised API keys

System Vulnerabilities

Report security flaws:

• Software vulnerabilities
• Security bugs or exploits
• Data exposure issues
• Authentication bypasses
• Injection vulnerabilities

Responsible Disclosure: See our Security Policy for vulnerability reporting guidelines.

Illegal Content

Criminal Activity

Report immediately:

• Child exploitation material (CSAM)
• Human trafficking
• Drug trafficking
• Weapons sales
• Terrorist content

⚠️ Critical: For CSAM and imminent threats, also contact:

• US: National Center for Missing & Exploited Children (NCMEC)
• International: Local law enforcement
• Emergency: 911 or local emergency services

Copyright Infringement

Report violations:

• Unauthorized content distribution
• Pirated software or media
• Trademark misuse
• DMCA violations

DMCA Notice: Submit via copyright@pupam.com with required legal information.

Privacy Violations

Data Misuse

Report privacy concerns:

• Unauthorized data sharing
• Data scraping or harvesting
• Privacy policy violations
• Consent violations
• Data breach incidents

Personal Information Exposure

Report exposed data:

• Doxxing or personal info sharing
• Leaked credentials
• Exposed private communications
• Identity theft attempts

How to Report Abuse

Quick Report Methods

Emergency Issues (24/7 Response)

For critical threats or illegal content:

Email: emergency@pupam.com
Phone: +1 (555) 911-ABUSE
Available: 24/7 for emergencies

Use for:

• Child exploitation (CSAM)
• Imminent threats of violence
• Active security breaches
• Ongoing criminal activity

Standard Abuse Report

For non-emergency violations:

Email: abuse@pupam.com
Report Form: pupam.com/report-abuse
Response Time: Within 24 hours

Report Form (Recommended)

Use our structured reporting form:

Access: pupam.com/report-abuse

Benefits:

• Guided reporting process
• Automatic evidence collection
• Category-specific questions
• Secure file upload
• Case tracking number
• Anonymous reporting option

What to Include in Your Report

Required Information

Provide as much detail as possible:

Basic Details:

• Type of abuse (spam, harassment, fraud, etc.)
• Date and time of incident
• Platform or service affected
• Your relationship to the issue (victim, witness, etc.)

Evidence:

• Screenshots or screen recordings
• Email headers (for email abuse)
• URLs or links to content
• Account usernames or IDs
• Message content or transcripts
• Transaction IDs or receipts

Impact:

• How you were affected
• Number of incidents
• Other affected users (if known)
• Previous reports or attempts to resolve

Optional Information

Helpful additional details:

• Your contact information (for follow-up)
• Preferred response method
• Urgency level
• Related incidents or patterns
• Suspected perpetrator information

Anonymous Reporting

You can report anonymously:

• ✅ No account required
• ✅ Contact information optional
• ✅ Full investigation still conducted
• ⚠️ Limited ability to update you on progress
• ⚠️ Cannot ask clarifying questions

Note: Providing contact information helps us investigate more effectively and keep you informed.

Report Processing

Investigation Timeline

Investigation Process

Report Received

What happens:

• Report logged and assigned case number
• Automated acknowledgment sent
• Initial priority assessment
• Assignment to appropriate team

Initial Review

Our team will:

• Review submitted evidence
• Verify abuse occurred
• Check for related reports
• Assess severity and risk
• Determine priority level

Investigation

Investigation may include:

• Account and activity analysis
• System log review
• Evidence collection
• Victim and witness interviews
• Cross-reference with known patterns
• Consultation with legal team

Decision and Action

Based on findings:

If Abuse Confirmed:

• Violator account action (warning, suspension, termination)
• Content removal
• IP or device blocking
• Law enforcement notification (if applicable)
• Victim notification and support
• Preventive measures implemented

If Not Confirmed:

• Case closed with explanation
• Monitoring for future issues
• Feedback to reporter

Follow-Up

After resolution:

• Reporter notification (if contact provided)
• Documentation for records
• Pattern analysis
• Policy review and updates

Account Actions for Violations

Enforcement Measures

Depending on severity:

Warning

For: Minor first-time violations
Action: Formal warning, account notation
Duration: Permanent record

Temporary Suspension

For: Moderate or repeat violations
Action: Account access suspended
Duration: 7-30 days depending on severity

Permanent Ban

For: Severe or repeated serious violations
Action: Account permanently disabled
Duration: Permanent, no appeal

Additional Measures

• Content removal or deletion
• Feature restrictions
• Payment method blocking
• IP address or device banning
• Legal action or prosecution
• Credit reporting (for fraud cases)

Repeat Offenders

Escalating consequences:

• First offense: Warning
• Second offense: 7-day suspension
• Third offense: 30-day suspension
• Fourth offense: Permanent ban

Exception: Severe violations (illegal content, threats) result in immediate permanent ban.

Appeals Process

If You've Been Reported

If action was taken against your account:

Review Your Notification

You'll receive:

• Explanation of violation
• Evidence summary
• Action taken
• Appeal rights
• Timeline for appeal

Submit an Appeal

If you believe the action was wrong:

Email: appeals@pupam.com
Subject: [APPEAL] Case #[number]
Deadline: 14 days from notification

Include:

• Case or reference number
• Explanation of circumstances
• Supporting evidence
• Why decision should be reversed

Appeal Review

• Timeline: 7-14 business days
• Process: Independent review by different team
• Outcome: Upheld, modified, or reversed

Final Decision

Appeal decisions are typically final, except for:

• New evidence discovered
• Procedural errors
• Legal requirements

Protecting Yourself

Prevention Tips

Email Safety

• ✅ Verify sender addresses carefully
• ✅ Don't click suspicious links
• ✅ Hover over URLs to preview destination
• ✅ Use strong, unique passwords
• ✅ Enable two-factor authentication
• ✅ Keep software updated

Account Security

• ✅ Never share passwords or API keys
• ✅ Use password managers
• ✅ Review account activity regularly
• ✅ Log out of shared devices
• ✅ Monitor for unauthorized access
• ✅ Report suspicious activity immediately

Recognizing Scams

Red Flags:

• Too good to be true offers
• Urgent action required
• Request for sensitive information
• Poor grammar or spelling
• Unfamiliar sender despite familiar branding
• Pressure tactics or threats

If You're a Victim

Immediate Steps

• Secure Your Account: Change passwords immediately
• Document Everything: Take screenshots, save emails
• Report to Us: Use abuse reporting channels
• Monitor Accounts: Watch for unauthorized activity
• Report to Authorities: For serious crimes

Resources and Support

• Support Team: support@pupam.com
• Security Team: security@pupam.com
• Mental Health: Crisis support resources
• Legal Aid: Consumer protection agencies

False Reports

Serious Consequences

False or malicious reports:

• Undermine trust and safety efforts
• Waste investigation resources
• Harm innocent users
• May result in action against reporter

What Constitutes False Reporting

• ❌ Intentionally fabricated claims
• ❌ Malicious reports to harm others
• ❌ Repeated frivolous reports
• ❌ Abuse of reporting system

Penalties

For false reporting:

• Warning and education
• Reporting privilege suspension
• Account suspension or termination
• Legal action in extreme cases

Note: Good faith reports that don't result in action are not considered false reports.

Law Enforcement Cooperation

When We Involve Authorities

We report to law enforcement:

• Child exploitation (mandatory)
• Credible threats of violence
• Terrorism or extremism
• Human trafficking
• Financial crimes exceeding thresholds
• When legally required by court order

Information Sharing

Per legal obligations:

• User account information
• Activity logs and records
• Communication content
• Payment information
• IP addresses and device data

Privacy: We only share what's legally required or necessary for investigation.

Transparency and Reporting

Public Reports

We publish transparency reports:

Quarterly Reports Include:

• Number of abuse reports received
• Report categories and volumes
• Response and resolution times
• Enforcement actions taken
• Law enforcement requests
• Appeal statistics

View Reports: transparency.pupam.com

Your Impact

Every report helps:

• Protect other users
• Identify trends and patterns
• Improve detection systems
• Enhance security measures
• Develop better policies

Frequently Asked Questions

Will my report be confidential?

Yes, we protect reporter privacy:

• Identity not shared with reported party
• Information used only for investigation
• Secure storage of evidence
• Limited access to case details

Exception: Legal requirements may compel disclosure.

What if I'm not sure it's abuse?

Report it anyway. We'd rather investigate a potential issue than miss real abuse. You won't face consequences for good-faith reports.

Can I report on behalf of someone else?

Yes, you can report as a witness or concerned party. Provide any evidence you have and relationship to the victim.

How will I know what action was taken?

For privacy reasons, we may not share specific actions taken against other accounts. We'll confirm we investigated and took appropriate action.

What if the abuse continues?

Contact us immediately:

• Email: abuse@pupam.com
• Reference: Original case number
• Provide: New evidence or incidents

We'll prioritize ongoing abuse cases.

Can I withdraw my report?

Yes, contact us with your case number. However:

• Investigation may continue for serious violations
• Evidence already collected remains on file
• Required reports (CSAM, etc.) cannot be withdrawn

Contact Information

Abuse Reporting

Email: abuse@pupam.com
Emergency Hotline: +1 (555) 911-ABUSE
Web Form: pupam.com/report-abuse
Mail: Pupam Trust & Safety Team, [Address]

Specialized Teams

Security Vulnerabilities: security@pupam.com
Copyright Issues: copyright@pupam.com
Privacy Concerns: privacy@pupam.com
Fraud Reports: fraud@pupam.com

External Resources

CSAM Reports: CyberTipline - NCMEC
FBI IC3: Internet Crime Complaint Center
FTC: Report Fraud

Thank You for Helping

Your vigilance and reports help us maintain a safe platform for everyone. Together, we can create a trustworthy and secure environment.

Remember: If you see something, say something. Report abuse immediately.

Emergency Resources:

• National Suicide Prevention Lifeline: 988
• Crisis Text Line: Text HOME to 741741
• National Domestic Violence Hotline: 1-800-799-7233
• Cyber Civil Rights Initiative: cybercivilrights.org