Forms and Applications

Last Updated: October 24, 2025

Access all forms, applications, and templates you need to get started, request services, or manage your account. This page provides downloadable forms and online applications for various services and procedures.

Quick Access

Most Popular Forms

Get Started Fast:

• 📝 New Account Application
• 🏢 Enterprise Registration Form
• 🔐 API Access Request
• 💳 Payment Method Update
• 📧 Domain Setup Form
• 👥 Bulk User Import Template

Account Applications

New Account Application

For: Individuals and businesses creating a new account

Details:

• Format: Online form
• Time Required: 5-10 minutes
• Processing: Instant activation
• Requirements: Valid email, payment method

What You'll Need:

• Personal or business information
• Email address
• Phone number
• Payment method (credit card, PayPal, or wire transfer)
• Billing address

Access Form:

• Online: Apply Now →
• Support: signup@pupam.com

Enterprise Registration Form

For: Organizations requiring 25+ user accounts

Details:

• Format: PDF download + online submission
• Time Required: 15-20 minutes
• Processing: 1-2 business days
• Requirements: Company registration documents

What You'll Need:

• Company legal name and registration number
• Business address and contact information
• Tax ID or VAT number
• Authorized signatory details
• Number of users required
• Estimated monthly email volume
• Security and compliance requirements

Access Form:

• Download PDF: Enterprise Application Form.pdf
• Online Form: pupam.com/enterprise-application
• Email to: enterprise@pupam.com

Next Steps:

• Sales team review (1 business day)
• Custom quote provided
• Contract negotiation
• Account setup and onboarding

Educational Institution Application

For: Schools, universities, and educational organizations

Details:

• Format: Online form
• Time Required: 10-15 minutes
• Processing: 2-3 business days
• Benefits: Special educational pricing (up to 50% discount)

What You'll Need:

• Institution name and accreditation
• Educational domain (.edu preferred)
• Number of students and staff
• Academic calendar information
• Verification documents (accreditation letter)

Access Form:

• Online: pupam.com/edu-application
• Email: education@pupam.com
• Phone: +1 (555) 123-EDU

Special Benefits:

• Discounted pricing for students and staff
• Extended storage limits
• Priority support during peak times
• Free training and resources

Non-Profit Organization Application

For: Registered non-profit and charitable organizations

Details:

• Format: PDF or online form
• Time Required: 10-15 minutes
• Processing: 3-5 business days
• Benefits: Free or discounted services

What You'll Need:

• Non-profit registration number
• 501(c)(3) documentation (US) or equivalent
• Mission statement
• Number of staff and volunteers
• Annual budget information

Access Form:

• Download PDF: Non-Profit Application.pdf
• Online: pupam.com/nonprofit-application
• Email: nonprofit@pupam.com

Eligibility:

• Registered non-profit status
• Operating for charitable, educational, or social purposes
• Not affiliated with political campaigns
• Not primarily commercial in nature

Service Request Forms

API Access Request

For: Developers needing API credentials and increased rate limits

Details:

• Format: Online form
• Time Required: 5 minutes
• Processing: Instant for basic, 1-2 days for enterprise
• Requirements: Active account

Information Required:

• Use case description
• Expected API call volume
• Application or service name
• Technical contact information
• Webhook URLs (if applicable)

Access Levels:

• Basic: 1,000 calls/day (instant approval)
• Standard: 10,000 calls/day (24-hour approval)
• Enterprise: Unlimited (custom approval)

Access Form:

• Dashboard: Settings → API → "Request Access"
• Online: pupam.com/api-access
• Documentation: api.pupam.com

Domain Setup Form

For: Adding custom domains to your email service

Details:

• Format: Dashboard wizard + manual form option
• Time Required: 10-15 minutes (configuration time varies)
• Processing: 24-48 hours for DNS propagation
• Requirements: Domain ownership, DNS access

Information Required:

• Domain name (e.g., yourbusiness.com)
• Domain registrar
• Purpose (business, personal, other)
• Expected monthly email volume
• Number of email addresses needed

Access Form:

• Dashboard: Settings → Domains → "Add Domain"
• Guide: Domain Registration Guide
• Support: domains@pupam.com

We'll Provide:

• DNS configuration instructions
• MX, SPF, DKIM, DMARC records
• Verification steps
• Testing tools

Email Migration Request

For: Migrating existing emails from another provider

Details:

• Format: Online form
• Time Required: 5-10 minutes
• Processing: Migration scheduled within 24 hours
• Requirements: Access to old email account

Information Required:

• Current email provider
• Email addresses to migrate
• Mailbox size (approximate)
• Access credentials for old account
• Preferred migration date/time
• Special requirements

Access Form:

• Dashboard: Settings → Migration → "Start Migration"
• Online: pupam.com/migrate
• Email: migration@pupam.com

What We Migrate:

• All emails and attachments
• Folder structure
• Contacts and address book
• Calendar events (if applicable)
• Filters and rules (where possible)

Timeline:

• Small mailboxes (< 5 GB): 1-4 hours
• Medium mailboxes (5-20 GB): 4-12 hours
• Large mailboxes (> 20 GB): 12-48 hours

Technical Support Request

For: Complex technical issues requiring specialized assistance

Details:

• Format: Online form
• Time Required: 5-10 minutes
• Processing: Based on priority level
• Requirements: Detailed issue description

Priority Levels:

• Critical (P1): Service down - Response within 1 hour
• High (P2): Major functionality impaired - Response within 4 hours
• Medium (P3): Minor issue - Response within 1 business day
• Low (P4): Question or request - Response within 2 business days

Information Required:

• Issue description
• Steps to reproduce
• Expected vs actual behavior
• Error messages or screenshots
• System/browser information
• When issue started
• Number of users affected

Access Form:

• Dashboard: Help → "Submit Technical Request"
• Online: support.pupam.com/technical
• Email: techsupport@pupam.com
• Phone: +1 (555) 123-TECH

Administrative Forms

User Management Forms

Bulk User Import Template

For: Adding multiple users at once

Details:

• Format: CSV or Excel template
• Time Required: Varies by number of users
• Processing: 15 minutes - 2 hours
• Limit: 1,000 users per import

Template Includes:

• First name
• Last name
• Email address
• Department
• Role/permissions
• Storage quota
• Group assignments

Access:

• Download CSV: Bulk User Import Template.csv
• Download Excel: Bulk User Import Template.xlsx
• Instructions: Import Guide.pdf
• Upload: Dashboard → Users → "Import Users"

Supported Fields:

• Required: First name, last name, email
• Optional: Phone, department, title, location, custom fields

User Offboarding Form

For: Removing or suspending user accounts

Details:

• Format: Online form
• Time Required: 5 minutes
• Processing: Immediate or scheduled
• Requirements: Admin permissions

Information Required:

• User email address
• Offboarding date
• Email forwarding (redirect to another user)
• Data retention requirements
• Access to shared resources
• Equipment return status

Access Form:

• Dashboard: Users → [Select User] → "Offboard"
• Bulk Offboarding: Offboarding Template.csv

Actions Taken:

• Account access suspended or deleted
• Emails forwarded as specified
• Shared files transferred
• Calendar delegated
• License released for reuse

Billing and Payment Forms

Payment Method Update

For: Updating credit card, bank account, or payment method

Details:

• Format: Secure online form
• Time Required: 2-3 minutes
• Processing: Immediate
• Security: PCI DSS compliant

What You Can Update:

• Credit/debit card information
• PayPal account
• Bank account for ACH/wire transfer
• Billing address
• Invoice recipient email

Access Form:

• Dashboard: Billing → "Payment Methods" → "Update"
• Support: billing@pupam.com

Invoice Request Form

For: Requesting copies of invoices or receipts

Details:

• Format: Online form or email request
• Time Required: 2 minutes
• Processing: Same business day
• Format: PDF via email

Information Required:

• Invoice number or date range
• Email address for delivery
• Special requirements (company letterhead, specific format)

Access:

• Dashboard: Billing → Invoices → "Download"
• Online: pupam.com/invoice-request
• Email: billing@pupam.com with account details

Tax Exemption Certificate Upload

For: Organizations with tax-exempt status

Details:

• Format: Document upload
• Time Required: 5 minutes
• Processing: 2-3 business days
• Requirements: Valid tax exemption certificate

Accepted Documents:

• 501(c)(3) determination letter (US)
• State tax exemption certificates
• VAT registration documents (EU)
• Resale certificates

Access Form:

• Dashboard: Billing → Tax Settings → "Upload Certificate"
• Email to: billing@pupam.com with account number

Processing:

• Document reviewed for validity
• Tax exemption applied to future invoices
• Confirmation email sent
• Annual renewal reminder

Security and Compliance Forms

Security Questionnaire

For: Enterprise customers requiring security documentation

Details:

• Format: PDF questionnaire
• Time Required: Our team completes it
• Processing: 5-7 business days
• Requirements: NDA may be required

Topics Covered:

• Infrastructure and data center security
• Compliance certifications (SOC 2, ISO 27001)
• Data encryption and protection
• Access controls and authentication
• Incident response procedures
• Business continuity planning

Access:

• Request: security@pupam.com
• Pre-filled Questionnaires: Available for common frameworks

Data Processing Agreement (DPA)

For: GDPR and privacy compliance requirements

Details:

• Format: PDF legal document
• Time Required: 10-15 minutes to review
• Processing: Countersign within 3 business days
• Requirements: Enterprise plan or higher

Includes:

• Standard contractual clauses
• Data processing terms
• Sub-processor information
• Data subject rights
• Security measures

Access:

• Download: Standard DPA.pdf
• Request Custom DPA: legal@pupam.com
• Auto-generated: Dashboard → Settings → Legal → "Generate DPA"

Business Associate Agreement (BAA)

For: HIPAA compliance (healthcare organizations)

Details:

• Format: PDF legal document
• Time Required: Legal review recommended
• Processing: 5-10 business days
• Requirements: Enterprise plan, HIPAA features enabled

Access:

• Request: compliance@pupam.com
• Requirements: Healthcare organization verification

Partnership and Reseller Forms

Reseller Application

For: Agencies or businesses wanting to resell our services

Details:

• Format: Online application
• Time Required: 15-20 minutes
• Processing: 5-7 business days
• Requirements: Established business

Information Required:

• Company information and registration
• Business model and target market
• Expected monthly volume
• Technical capabilities
• References or portfolio

Access Form:

• Online: pupam.com/reseller-application
• Email: partners@pupam.com
• Phone: +1 (555) 123-PARTNER

Benefits:

• Up to 30% commission
• White-label options
• Dedicated partner portal
• Marketing materials
• Technical support
• Training and certification

Affiliate Program Application

For: Content creators and marketers promoting our services

Details:

• Format: Online form
• Time Required: 5 minutes
• Processing: 1-2 business days
• Requirements: Website or social media presence

Information Required:

• Name and contact information
• Website or social media URLs
• Content type and audience size
• Promotional methods
• Traffic statistics

Access:

• Apply: pupam.com/affiliate
• Email: affiliates@pupam.com

Commission:

• 20% recurring commission for 12 months
• $50 per qualified signup
• Bonuses for high performers

Templates and Resources

Email Templates

Professional Email Templates:

• Welcome Email Template - Onboard new customers
• Newsletter Template - Regular updates
• Support Response Template - Consistent support replies
• Invoice Email Template - Professional billing
• Out of Office Template - Vacation auto-responder

Download:

• Email Templates Bundle.zip
• Access: Dashboard → Templates

Documentation Templates

Business Document Templates:

• Email Policy Template - Company email usage guidelines
• Acceptable Use Policy - User behavior standards
• Privacy Notice Template - Email privacy disclosure
• Data Retention Policy - Email archival guidelines

Download:

• Policy Templates.zip
• Customization: Available with Enterprise plan

Form Submission Guidelines

Completing Forms Accurately

Best Practices:

• ✅ Read Instructions - Review all requirements before starting
• ✅ Gather Documents - Have all needed information ready
• ✅ Be Accurate - Double-check all information
• ✅ Use Clear Language - Describe issues or needs clearly
• ✅ Attach Evidence - Include screenshots or supporting documents
• ✅ Save Progress - Most forms auto-save or can be saved as drafts

After Submission

What Happens Next:

Acknowledgment:

• Automatic confirmation email sent
• Reference number provided
• Expected processing time indicated

Processing:

• Team reviews submission
• May contact for clarification
• Updates sent via email
• Status viewable in dashboard

Completion:

• Final decision or action communicated
• Next steps outlined
• Support available for questions

Frequently Asked Questions

Where can I find all my submitted forms?

Dashboard → Account → "Form History" shows all submitted forms, their status, and related documents.

Can I save a form and complete it later?

Yes, most online forms auto-save your progress. You can return anytime to complete them.

How long are forms kept on file?

We retain form submissions for 7 years for compliance purposes. You can request deletion after required retention period.

Can someone else complete a form on my behalf?

Yes, with proper authorization. Some forms (like Enterprise Applications) require authorized signatory. Others can be completed by account admins.

What if I make a mistake on a submitted form?

Contact the relevant department immediately:

• Email: forms@pupam.com
• Include: Reference number and corrections needed

Are the forms mobile-friendly?

Yes, all online forms are fully responsive and can be completed on any device.

Do I need to create an account to submit a form?

New account applications don't require an existing account. Most other forms require login for security and tracking.

Need Help?

Form Assistance

General Questions:

• Email: forms@pupam.com
• Phone: +1 (555) 123-FORMS
• Hours: Monday-Friday, 9am-6pm EST

Department-Specific:

• Enterprise Sales: enterprise@pupam.com
• Technical Support: techsupport@pupam.com
• Billing Questions: billing@pupam.com
• Partnership Inquiries: partners@pupam.com

Accessibility

Need form assistance due to disability or language barriers?

Accessibility Support:

• Email: accessibility@pupam.com
• Phone: +1 (555) 123-ACCESS
• Services: Form reading, translation, assisted completion

Quick Reference

Form Processing Times

Contact Directory

Can't find the form you need? Contact us at forms@pupam.com or call +1 (555) 123-FORMS and we'll help you find the right application or form.